Refund policy

We want you to love what you order from DAYLO Home & Outdoor. If something isn't right, here is how we put it right.

Your rights under New Zealand law

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If an item is faulty, damaged on arrival, not fit for purpose or not as described, you are entitled to a remedy, which may be a repair, a replacement or a refund, depending on the problem.

Faulty, damaged or incorrect items

Please contact us through our Contact page as soon as you notice the problem, with your order number and photos of the item and packaging.
We will reply with the next steps. Please don't send anything back until we have confirmed where to send it.
Where a return is needed because of a fault or our error, we cover the return shipping cost.

Change of mind

Many of our products ship directly from our overseas suppliers, so we are unable to offer refunds or exchanges for change of mind. Please check sizes, colours and product details before ordering, and contact us if you have any questions.

Cancelling an order

You can cancel your order free of charge before it has been dispatched. Contact us as soon as possible with your order number. Once an order has been dispatched it can no longer be cancelled.

Refunds

Approved refunds are made to your original payment method, usually within 10 business days. Your bank may take a few extra days to show the refund in your account.

Lost or late deliveries

If your order hasn't arrived within the estimated delivery time shown on the product page, please contact us and we will track it down. If a parcel is confirmed lost, we will send a replacement or give you a full refund.